Privacy Policy

This Privacy Statement explains how Delkin Devices, Inc. (“Delkin,” “we,” or “us,”) collects, uses, and discloses your information, including Personal Information. The Privacy Statement applies to all products and services on our websites, www.delkin.com and www.delkindevices.com and users of such services and products (“You” or “Users”) by companies we own, control, or are under common control.

“Personal Information”, is any information that enables us to identify you, directly or indirectly, such as your email address, name, telephone number, company name, any form of identification number or one or more factors specific to your physical, physiological, mental, economic, cultural or social identity.

For the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), the data controller for non-EU jurisdictions is Delkin Devices, Inc., whose registered address is 13350 Kirkham Way, Poway, CA 92064.

For the purposes of the EU General Data Protection Regulation 2016/679 (the “GDPR”), the data controller for EU jurisdictions is Delkin Europe Ltd.., whose registered address is Unit 10, Regal Drive, Walsall Enterprise Park, Walsall, West Midlands, England WS2 9HQ.

By accessing this website and making use of our services you explicitly agree to the terms of this Privacy Policy and our Terms and Conditions. You consent to the use of your information as described in this Privacy Policy in effect as of each time you use our products or services, so we urge you to read this document for updates, and contact us if you have any questions.

Information We Collect:

Depending on the products and services you use, we collect different kinds of personal information from or about you.

Information you provide:

We collect and retain the Personal Information you provide—such as your name, employer, job title, username, or email address—when you use our products and services, create an account, contact us, participate in an online survey, apply for employment, interact with us at various events, or otherwise interact with us. We may also collect, but do not retain, your ZIP Code if you use our dealer search feature. We have engaged a third party service provider to process the purchase and downloading of certain licensed software programs.  If you choose to purchase such software you will be redirected to the service provider’s website and any Personal Information you provide  and your payment information will be collected and used by that service provider in accordance with its own, and not Delkin’s, policies. We do not receive or retain information from this service provider.

Information about use of our services and products:

When you visit our websites, we may collect information about the type of device you use, your device’s unique identifier, the IP address of your device, your operating system, the type of Internet browser that you use, usage information, diagnostic information, browsing information, session summary information, and general location information from or about the computers, phones, or other devices on which you access our products or services.  We do not treat this information as Personal Information, except where the information can identify you when associated with other Personal Information we hold or where we are required to do so under applicable law.

Information from third parties: We may collect information from third parties, including business partners and marketing agencies. This includes your contact information when we engage in joint marketing activities to offer certain products and services to you.

How We Use Your Personal Information:

We use your Personal Information according to the terms of the Privacy Policy in effect at the time of our use. We will process your Personal Information where (1) you have provided your consent which can be withdrawn at any time, (2) where the processing is necessary for the performance of a contract to which you are a party, (3) where we are required by law, (4) where processing is required to protect your vital interests or those of another person, or (5) where the processing is necessary for the purposes of our legitimate commercial interests, except where such interest are overridden by your rights and interests.

We use Personal Information for our legitimate operational and development interests, for example,

Providing, improving, and developing our products and services: We use Personal Information to help us provide, improve, and develop our products, services, and advertising. This includes using Personal Information for purposes such as data analysis, managing or facilitating the operation and security of the website, processing transactions you have requested, authenticating your identity, monitoring and improving the use and satisfaction of website users, and expanding our services and outreach.

Communicating with you: We may use Personal Information to communicate with you about your account, transactions, or employment requests; respond to your requests or inquiries; and inform you about our policies and terms. Also subject to your prior express consent, we may share your personal information with third-party partners who may send you marketing communications in relation to their products and services. If you no longer wish to receive email communications for marketing purposes, please Contact Us to opt out. We may use your information to process and respond to your requests when you contact us.

Offering you product advertisements and event information: We may use Personal Information to send you advertisements in relation to Delkin’s own products, services and events with your prior express consent or to display advertisements relevant to your interests.

For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

Cookie Policy – Use of cookies and other technology to collect information:

We automatically collect certain types of usage information when you visit our websites. We may send one or more cookies — a small text file containing a string of alphanumeric characters — to your computer that uniquely identifies your browser and lets us help you log in faster and enhance your navigation through the site. A cookie may also convey information to us about how you use the website (e.g., the pages you view, the links you click and how frequently you access the website. Some cookies are temporary and are automatically erased whenever you close your browser window; these are used to grant you access to content and to enable actions you must be logged in to do.  Some cookies (persistent cookies) have an expiration date in the distant future and remain in your browser until they expire or you manually delete them; these are used, for example, to associate you with your account and remember you when you return to the website.

Third party cookies:  We may permit limited third parties to place cookies through the Website to provide us with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a user’s online activities over time and across different websites when he or she uses our website. For example, we may utilize Google Analytics to analyze usage patterns of the Website.

 

Type of Cookies Who serves these cookies How to Refuse
Strictly Necessary Cookies

These are cookies that are required for the operation of Delkin Websites. They include, for example, cookies that enable you to log into secure areas of our websites.

Delkin

 

These cookies are strictly necessary to deliver the Delkin Websites and therefore cannot be refused. They can be deleted or blocked using your browser settings, however (see How to Control Cookies, below).

 

Performance and Functionality Cookies

These are used to recognize you when you return to Delkin Websites. This enables us to personalize our content for you and remember your preferences (for example, your choice of language or region), but are non-essential to the performance of Delkin Websites.

Delkin

Google Analytics

Google AdWords

Google Search Console

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

 

Analytical or Customization Cookies

These cookies collect information about how users access and move through Delkin Websites. We use this information in either aggregate form to help us to improve the way Delkin Websites work, or to personalize Delkin Websites to your interests.

Delkin

Google Analytics

Google AdWords

Google Search Console

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Alternatively, please follow the links below to opt-out:

–       Google Universal Analytics https://tools.google.com/dlpage/gaoptout

Advertising Cookies

These cookies are used to make the advertising displayed on the Delkin Websites more relevant to you. These cookies prevent ads reappearing and ensure that ads are properly displayed. Certain third party cookies may track users over different websites are will provide ads relevant to your interests.

Google AdWords

LinkedIn

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Alternatively, please follow the links below to opt-out:

–       AdWords: https://adssettings.google.com/authenticated

–       LinkedIn: https://www.linkedin.com/legal/cookie-policy

–       In addition, you can exercise advertising cookie choices by visiting:

–       http://www.aboutads.info/choices/,

–       http://www.networkadvertising.org/choices/; or

–       http://youronlinechoices.com/.

Social Media Cookies

These cookies allow us to integrate social media functions into Delkin Websites and may also be used for advertising purposes.

LinkedIn

Twitter

YouTube

Facebook

Instagram

These cookies can be deleted or blocked using your browser settings (see How to Control Cookies, below).

Alternatively, please follow the links below to opt-out:

–           LinkedIn: https://www.linkedin.com/legal/cookie-policy

–       Twitter: https://twitter.com/personalization

–       YouTube: https://support.google.com/ads/answer/2662922?hl=en-GB

–       Facebook: https://developers.facebook.com/docs/privacy/

–       Instagram: https://help.instagram.com/1896641480634370

 

How to Control Cookies: When you first access a Delkin Website from certain jurisdictions, you will receive a message advising you that cookies and similar technologies are in use. By clicking “accept cookies”, closing the message, or continuing to browse the website, you signify that you understand and agree to the use of these technologies, as described in this Cookie Policy.

You do not have to accept cookies and consent can be withdrawn at any time, although you may not be able to use certain features on Delkin Websites. You can do this by clicking the appropriate opt-out provided in the cookie table above or by activating the settings on your browser that allows you to refuse all or some cookies.

Other Technologies: We may collect log file information from your browser or mobile device each time you access the website. Log file information may include anonymous information such as your web request, Internet Protocol (“IP”) address, browser type, information about your mobile device, referring / exit pages and URLs, number of clicks and how you interact with links on the website, domain names, landing pages, pages viewed, and other such information. We may employ clear gifs (also known as web beacons) which are used to anonymously track the online usage patterns of our Users.

In addition, we may also use clear gifs in HTML-based emails sent to our users to track which emails are opened and which links are clicked by recipients. When you access our website by or through a mobile device, we may receive or collect and store a unique identification numbers associated with your device (“Device ID”), mobile carrier, device type and manufacturer, and phone number. The type of information allows for more accurate reporting and improvement of the website. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends for the website. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the website.

We use or may use the data collected through cookies, log file, device identifiers, location data and clear gifs information to: (a) remember information so that you will not have to re-enter it during your visit or the next time you visit the site; (b) provide personalized content and information; (c) provide and monitor the effectiveness of our website; (d) monitor metrics such as total number of visitors, traffic, usage, and demographic patterns on our website. (e) diagnose or fix technology problems; (f) provide advertising or promotional offers, and (f) otherwise to develop or enhance our website.

We use or may use certain types of log data, screenshots, and usage information submitted via technical support requests. We may collect additional diagnostic reports from your device(s), if needed, to address issues submitted via technical support requests. You may adjust these permissions when you submit your support request.

You can remove or reject cookies using your browser or device settings, but in some cases doing so may affect your ability to use our products and services.

Do Not Track:

We currently do not use technology that responds to do not track signals from your browser.

Disclosure of Personal Information:

We may share your Personal Information with:

Our business partners who offer a service to you jointly with us upon your request?, for example, data recovery software through which you may recover your digital User Content.

Service providers if the disclosure will enable that party to perform business, professional or technical support for us, including, for example, survey and contest administration, processing of application information, marketing partners, analytics services and research services who provide sufficient guarantees of security of your information; these providers are permitted to use the information in order to provide the services to us but are contractually not permitted to use the information for their own unrelated purposes.

Third parties as required to (i) satisfy any applicable law, regulation, subpoena/court order, legal process or other government request, (ii) enforce our Terms and Conditions Policy, including the investigation of potential violations thereof, (iii) investigate and defend ourselves against any third party claims or allegations, (iv) protect against harm to the rights, property or safety of Delkin, its users or the public as required or permitted by law.

Third parties in connection with a merger, acquisition or other sale or transfer of all or a part of Delkin’s assets or business.

We may share aggregated or anonymous information that does not identify you with third parties. For example, we may disclose the number of visitors to the website or the number of people who have downloaded a particular document.

Your Rights:

We take reasonable steps to ensure that your Personal Information is accurate, complete, and up-to-date. Depending on where you live, you may have the rights described below.

You have the right to access and correct the Personal Information that we collect. You are also entitled to object to or restrict, at any time, the further processing of your Personal Information, except to the extent processing is required for the establishment, exercise or defense of legal claims. You may requires that your Personal Information is deleted provided the Personal Information is not required by Delkin for compliance with a legal obligation under applicable law or for the establishment, exercise or defense of a legal claim.   You have the right to receive your Personal Information in a structured and standard format or to transfer your Personal Information directly to a third party where that is technically feasible. You may lodge a complaint with the competent data protection authority regarding the processing of your Personal Information.

To protect the privacy and the security of your Personal Information, we may request information from you to enable us to confirm your identity and right to access such information, as well as to search for and provide you with the Personal Information we maintain. There are instances where applicable laws or regulatory requirements allow or require us to refuse to provide or delete some or all of the Personal Information that we maintain.

You may contact us to exercise your rights. We will respond to your request in a reasonable timeframe, and in any event in less than 30 days.

Access from Outside North America:

The Personal Information we may receive may be held on our computers and systems in the United States and the United Kingdom and may be accessed by or given to our staff working in the United States.  Your Personal Information may be processed by us in the United States where laws regarding data protection may be less stringent than those in other countries.

If you access the website from outside the United States, information that we collect about you will be transferred to servers in the United States and maintained indefinitely, which may involve the transfer of information out of countries located in the European Economic Area. By allowing us to collect information about you, all users, including without limitation users in Canada and the European Union, fully understand and unambiguously consent to the collection, such transfer and processing of your data as described in this Privacy Policy.

Closing Accounts and Opting Out:

Please contact us to close your account or opt out in relation to the following uses of your personal information:

Providing, improving, and developing our products and services.

Communicating with you.

Sharing your personal information with third-party partners for marketing communications.

Offering and measuring targeted advertisements.

If you close your account, we will delete, to the extent required by applicable law, all your information without liability.

Third-Party Websites and Services:

Our products and services, including our websites may contain links to or the ability for you to access third-party websites, products, and services. We are not responsible for the privacy practices employed by those third parties, nor are we responsible for the information or content their products and services contain. This Privacy Statement applies solely to information collected by us. We encourage you to read the privacy policies of any third parties before proceeding to use their websites, products, or services.

Information Security, Integrity, and Retention:

We take reasonable administrative, technical and physical steps to protect user data we collect against unauthorized access. As a registered user of the website, you are responsible for maintaining the confidentiality of your user name and password.  It is important that you take precautions to protect against unauthorized access to your Delkin, account credentials. If you feel that the security of your account or Personal Information has been compromised, please immediately contact us. Please be aware that, despite our efforts, no security system is impenetrable.

Children:

Delkin websites are not intended for use by anyone under the age of 13 nor does Delkin knowingly collect or solicit Personal Information from anyone under the age of 13.  In the event we confirm that we have collected Personal Information from someone under the age of 13, we will delete that information.  If you believe we have any information from a child under 13, please contact us using the contact details in “Contact Information” below.

Updates to this Policy

We reserve the right to modify this Policy from time to time. If we make any changes to this Policy, we will change the “Last Revision” date below and will post the updated Policy on this page.

Contacting Us

If you have questions about this Policy, please contact us at webdelkin@delkin.com or by writing to us at: 13350 Kirkham Way, Poway, California, United States

Last Revision Date

This Policy was last revised on, and effective as of, 24 May 2018.

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